Est. time: 17 min

Informational
In this tutorial, you will learn the following objectives:

  • What is conflict and why does conflict occur?
  • Positive and negative implications of conflict
  • Scenarios that may cause conflict between a parent and school personnel
  • Strategies for reducing conflict and managing conflict with an angry parent
  • The primary emotion resulting from conflict and how to diffuse anger
  • Strategies for resolving conflict and finding common ground for resolution.

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