Est. Length 17 min

Conflict between employees can be disruptive to the peaceful enjoyment and quiet of the workplace and can have serious negative consequences on productivity and positive customer service for the service you deliver to others. Written by Diane Conflict between employees can be disruptive to the peaceful enjoyment and quiet of the workplace and can have serious negative consequences on productivity and positive customer service for the service you deliver to others. Written by Diane Schweitzer, in this tutorial, you will learn the following objectives: What is conflict? Why does conflict occur? Positive and negative implications of conflict. Identification of different personality types in the workplace. Strategies for resolving conflict in the workplace. The primary emotion resulting from conflict. How to diffuse anger. The supervisor’s role in reducing conflict in the workplace.

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